Last updated: November 27, 2024

This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from Flomartic by Vinizia LTD. Please read it carefully before placing an order.

Shipping Countries

We ship to customers in Australia.

Order Processing and Delivery Time

• Order Cutoff Time: 5:00 PM Australian Eastern Standard Time (AEST)
• Order Processing Time: 1-2 business days
• Shipping Days: Monday to Friday
• Estimated Delivery Time: 4-6 business days after dispatch
• Delivery Days: Monday to Friday

Please note that orders placed after the cutoff time will be processed on the next business day.

Shipping Costs

Free Shipping: We offer free standard shipping on all orders within Australia. There is no minimum order value required.

Shipping Methods and Carriers

We utilize reputable shipping carriers to ensure your products are delivered safely and promptly. Our primary shipping partners include:

• Australia Post
• DHL Express
• FedEx

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information. Use this information to monitor the delivery status of your order.

Customs, Duties, and Taxes

All orders are shipped from the United Kingdom. Please be aware that your order may be subject to import duties, taxes, and charges imposed by Australian customs. Any additional charges for customs clearance are your responsibility; we have no control over these charges and cannot predict what they may be.

Delivery Delays

While we strive to meet our estimated delivery times, delays can occur due to unforeseen circumstances such as customs processing, severe weather, or carrier delays. We appreciate your patience in these situations.

Incorrect Address

Please ensure that the shipping address you provide is correct and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by customers. If a package is returned due to an incorrect address, additional shipping charges may apply.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately so we can assist you in resolving the issue with the carrier.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us:

• Company Name: Vinizia LTD trading as Flomartic
• Company Number: 15426387
• Address: Flomartic 
  16 Salisbury Rd
  London E12 6AB
  United Kingdom
• Email: support@flomartic.com
• Phone: +447366267582

Customer Service Hours

• Monday to Friday: 8:00 AM to 6:00 PM (GMT)
• Saturday and Sunday: 10:00 AM to 4:00 PM (GMT)

We aim to respond to all inquiries within 24 hours.

Please Note:

• High Demand Periods: During peak seasons or holidays, processing and delivery times may be extended. We recommend placing your orders early to avoid delays.
• Public Holidays: Orders placed on UK or Australian public holidays will be processed on the next business day.
• Remote Areas: Delivery to remote or rural areas may take longer than the estimated delivery time.

By placing an order with us, you agree to this Shipping Policy.

Thank you for choosing Flomartic by Vinizia LTD. We appreciate your business and look forward to serving you.